Refund Policy
At Bomenica, your satisfaction is our priority. Please read our policy carefully:
Exchanges Only
We do not offer refunds. Only product exchanges are allowed.
7-Day Window
Products can be exchanged within 7 days of delivery. Requests after this period will not be accepted.
Defective Products
If you receive a defective item, please contact our WhatsApp support within 24 hours of delivery for assistance.
Eligible Reasons for Exchange
- Size issues
- Product defects
- Incorrect items received
Inspection Process
All returned products will be inspected before processing an exchange.
Original Condition Requirements
- Brand tags must be intact
- Product must be in original packaging
Non-Acceptable Conditions
Exchanges will not be accepted if the product:
- Is damaged by the customer
- Has been washed
- Has stains, foul smell, or signs of use
No Cancellation
Orders that have already been shipped cannot be cancelled.
Sale Items
Products purchased during sales, promotions, or with discounts are not eligible for exchange.
Shipping Costs
Customers are responsible for all shipping charges related to exchanges.